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  Have a question for Restaurant.com?
Here is a quick reference of our Frequently Asked Questions:

  1. What is Restaurant.com?
  2. What are the benefits of registering?
  3. How are Restaurant.com Gift Certificates delivered?
  4. How long is my Restaurant.com Gift Certificate good for?
  5. Are there any restrictions for using Restaurant.com Gift Certificates?
  6. How do I keep track of my Restaurant.com Gift Certificates?
  7. How can I pay for my order?
  8. How do I know my credit card information is secure?
  9. Does Restaurant.com have gift options?
  10. What do I do if I attempt to use a Gift Certificate and the restaurant is closed or not accepting my Gift Certificate?
  11. How can I get my favorite restaurant to join Restaurant.com?
  12. Do you have another question and need to contact Restaurant.com?
  

What is Restaurant.com?
Restaurant.com is an online network of thousands of restaurants across the United States – including some of the hottest names in dining. You can find member restaurants near you using our search engine, and learn more about each restaurant by viewing their “microsite” which features menus, wine lists, chef's bios and more.

When you find restaurants you'd like to visit, you can buy Gift Certificates for a fraction of the actual value. Some of our restaurants also offer online reservations and/or online take-out/delivery ordering.

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What are the benefits of registering?
When you become a registered Restaurant.com user, you will enjoy a number of benefits, including:

  • $25 Gift Certificates for only $10
  • Save on online take-out/delivery orders
  • FREE online reservations
  • Save even more with special email offers
  • Email notice of new restaurants in your area
  • Access to all previous purchases
  • Fast and easy checkout
  • And more

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How are Restaurant.com Gift Certificates delivered?
After you complete your purchase, you will be taken to a page with a link to each Gift Certificate. You can print your Gift Certificates using your computer and printer. (To print, simply click the blue link to open the page. Once you can see the Gift Certificate on screen, click file, then print to send to your printer.)

Your Gift Certificates are also available in  “My Account.” Simply login with your email address and password and you will have access to all of your previous purchases. (To print click the Gift Certificate number. This will take you to the Gift Certificate Summary; click the red link view and print certificate to open the page. Once you can see the Gift Certificate on screen click file then print to send to your printer.)

We also send you a confirmation email with links to your Gift Certificates, which may be used to print your certificates at a later time. (To print click the blue button view and print certificate to link to your confirmation page. Click the blue link to open the certificate page. Once you can see the Gift Certificate on screen click file then print to send to your printer.)

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How long is my Restaurant.com Gift Certificate good for?
In most cases Restaurant.com Gift Certificates are good for one year from the date of purchase, although there are exceptions depending upon the state you live in. For specific information, please read our Gift Certificate terms and conditions.

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Are there any restrictions for using Restaurant.com Gift Certificates?
When purchasing Gift Certificates, please be sure to read the restaurant’s special instructions along with our standard terms and conditions for all of our Gift Certificates. The Gift Certificates may only be used if all of these terms are followed. Please Note: Restaurant’s certificate inventories are limited but are replenished at the beginning of each month. For specific information, please read our Gift Certificate terms and conditions.

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How do I keep track of my Restaurant.com Gift Certificates?
We provide you with a self-managed tool in “My Account” to keep track of your Gift Certificates. This self-managed system will only display a certificate as “used,” if you mark it as “used.” This tool allows you to mark a certificate as "used," note whom you gave the certificate to, if it was given as a gift, make notes for yourself about the restaurant and view and print your certificate. This system is provided as a purchase management system only and is not updated by Restaurant.com with the exception of adding certificates you have purchased.

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How can I pay for my order?
Restaurant.com accepts Visa, MasterCard, American Express, Discover and PayPal for all orders. We also accept Give Anything.com Gift Certificates along with our own Restaurant.com Gift Certificates.

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How do I know my credit card information is secure?
Any credit card information you submit to Restaurant.com is encrypted and completely secure.

The Restaurant.com team takes security seriously and takes numerous precautions to protect our customer’s personal information. When our users submit sensitive information via the Website (e.g. credit card information), such information is protected both on- and offline. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that our visitors' information is safe as it is sent over the internet to our server. SSL works by using a private key to encrypt data that is transferred over the SSL connection. To learn more, read our privacy policy.

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Does Restaurant.com have gift options?
Restaurant.com offers Restaurant.com Gift Certificates that give your recipient the gift of choice. The gift certificates can be redeemed at http://www.theidealmeal.com/ for Gift Certificates nationwide or one of our many online merchants. This is a redemption only site so your gift recipient will see all of their options, but not your savings.

You may customize and print the certificate or for an instant gift you can email the customized certificate directly to your recipient’s email address. Please Note: that all Restaurant.com Gift Certificates must be redeemed online prior to using at a restaurant or at an online merchant.

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What do I do if I attempt to use a Gift Certificate and the restaurant is closed or not accepting my Gift Certificate?
This is a rare issue but sometimes restaurants go out of business or change owners without informing Restaurant.com. If you attempt to use a valid Restaurant.com Gift Certificate and the restaurant is closed or not accepting your certificate, please contact our customer service department. You may reach them by email at info@restaurant.com (include your Gift Certificate number) or call 800.979.8985 (M-F 9 AM – 5 PM CST).

Our customer service department will exchange your unused Gift Certificate for a credit to Restaurant.com. This will allow you to choose another restaurant or merchant certificate from Restaurant.com.  We appreciate your assistance in keeping our site as up-to-date as possible. You can help other Restaurant.com customer’s by informing us about your experience.

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How can I get my favorite restaurant to join Restaurant.com?
If you have a favorite restaurant that you can't find on our search engine, tell the owner about us! Have them call 1.800.979.8985 or send them to www.restaurant.com/owners for more information and to download a brochure.

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Do you have another question and need to contact Restaurant.com?

Phone
1.800.979.8985 Toll-free | Office hours: 9:00 AM – 5:00 PM CST

Customer Service Inquiries | info@restaurant.com

Corporate Address
Restaurant.com
1500 West Shure Drive, Suite 200
Arlington Heights, Illinois 60004

Want a chance to join the Restaurant.com team?
We’re excited to learn about talented and experienced sales, technology, marketing and finance professionals. If you’re interested in a career with Restaurant.com, please send your cover letter and resume to jobs@restaurant.com.

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