Restaurant.com Privacy Policy

This online privacy policy tells you about the information Restaurant.com collects through our Website, www.restaurant.com (the "Website") and how we use that information. If you have any questions about our privacy policy or our use of your information, please email us.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING ANY RESTAURANT.COM SERVICES. BY USING ANY SUCH SERVICES AND/OR NAVIGATING THROUGH THE WEBSITE YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS POLICY AND THAT YOU AGREE TO ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, SIMPLY EXIT THIS PAGE WITHOUT ACCESSING OR USING ANY OF OUR SERVICES.

A Special Note About Children: Children are not eligible to use our service and we ask that minors (under the age of 13) do not submit any personal information to us or use the service. Restaurant.com does not collect or maintain information from those actually known to be under the age of 13, and no part of our Website is structured to attract anyone under the age of 13.

This Privacy Policy is incorporated into and subject to the Restaurant Terms of Use Agreement.
This Privacy Policy was last updated September 2006.

1. What information is collected?
   1. IP Addresses
   2. Cookies
2. Registered Users
3. Online Reservations
4. Online Take-out and/or Delivery
5. Your Restaurant.com Account
6. Email Preferences/Opt-out
   1. Transactional emails
   2. Promotional emails
7. Customer Service Correspondence
8. Information or Data Sharing
9. Surveys
10. Restaurant Surveys and Access to Information
11. Links
12. Security
13. Notification of Changes
14. Contacting Restaurant.com

What information is collected?
Restaurant.com is the sole owner of the information collected on its Website. We will not sell, share or rent this information to others in ways different from what is disclosed in this policy, without first obtaining your consent.

Restaurant.com may collect information when you visit or use our Website. We also may automatically record information on our server logs from your internet browser, such as your IP address, page requests and cookie information. This information may be used to customize the content you see when you use our Website. This information is generally used to fulfill your requests, to contact you and to customize and improve your experience with Restaurant.com.

IP Addresses
Every computer connected to the internet is given an IP address. We use IP addresses to analyze trends, administer the Website, track users' movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information, and our web servers do not record the email addresses of our visitors.

Cookies
A "cookie" is a piece of data stored on a user's hard drive containing information about the user. To receive a customized experience at Restaurant.com you should allow your computer to accept cookies. As part of offering and providing personalized services, we may use cookies in an effort to save you time while on our Website. If you reject cookies, you may have limited use of the Website. Generally we use cookies to:

• Save you time while using Restaurant.com
• Remind us who you are and to access your account information; and
• Track and target the interests of our users to provide a customized and more personal experience on our Website.

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Registered Users
When a customer joins Restaurant.com we collect information to provide customized service, to deliver dining certificates and other communications via email and to allow our customers to access and manage their Restaurant.com purchases and requests. (Please note that dining certificates are delivered via email so a valid email address is required.)  We collect some or all of the following information:

Full Name, Email Address, Password, Address, City, State, Zip Code, Phone Number, Birthday, Anniversary, Restaurant Dining Certificate Purchases, Restaurant.com Gift Certificate purchases, Take-out Orders, Reservation Requests and Customer Service Correspondence

Information required to become a registered user includes name, password, email address and full home address. Optional information includes email preferences, birthday, and anniversary. All users have the option not to receive emails from Restaurant.com (and/or from Restaurant.com restaurant partners), other than automated service messages concerning an order, request or dining survey. If you would like to change your email preferences please visit “My Account.” Here you will be able to manage your email preferences, update your contact information and view and track your orders and requests.

Some of our services may be offered in conjunction with partner companies, affiliates or other companies or websites with which we work. In order for us to provide these services to you, it may be necessary for us to share your personal information with one of such entities. These trusted partners are not allowed to use personally identifiable information except for the purpose of providing these services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.

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Online Reservations
If you choose to make an online reservation using Restaurant.com it is required that you are a registered user of Restaurant.com and you will need to provide your name, phone number, email address, requested reservation date and time along with the number of people in the party. (For best results, make your reservation during the restaurant's regular hours of operation.) The restaurant has the option to contact you about the reservation; this call may be recorded for training and quality control.

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Online Take-out and/or Delivery
If you choose to order online take-out and/or delivery using Restaurant.com, it is required that you are a registered user of Restaurant.com and you will need to provide your name, phone number, email address and credit card information. (The restaurant has the option to contact you about your order). Restaurant.com will not charge your credit card. Your credit card information will be provided to the restaurant to be charged. This information is collected in advance to prevent fraudulent orders. When placing an order for delivery, you will need to agree that you are in fact within the delivery area of the restaurant.

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Your Restaurant.com Account (Correction/Updating Personal Information)
You may access your account at http://www.restaurant.com/my-restaurant.asp. Here you will be able to manage your email preferences, update your contact information and view and track your orders and requests. Please note: This system is a self-management tool—in other words, a means for you to keep track of and record your purchases. For privacy reasons, Restaurant.com will not mark or indicate certificate usage, but has offered this system as a simple way for you to keep track of your purchases.

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Email Preferences/Opt-out
We send out two types of emails ¾ transactional and promotional. Our users are given the opportunity to "opt-out" of receiving promotional communications from Restaurant.com by updating their email preferences in your “My Account” or by sending an email with the information to update to info@restaurant.com. 

Transactional emails
Transactional emails include registration, confirmation, account update, customer service, restaurant surveys and other communications that Restaurant.com needs to reach our customers concerning their account, requests or purchases. This does not include any promotional communications, such as sales or specials. You may not opt out of these transactional communications. These emails will all be sent from a Restaurant.com address, for example lastname@restaurant.com or halfprice@restaurant.com.

Promotional emails
Promotional emails are sent to customers who opted into our email list. This option is provided when registering with Restaurant.com. These emails share exclusive sales and offers with our users and will be sent from restaurant_com@emailrestaurant.com.

If you are having trouble receiving these emails first check your spam/junk folder. Occasionally emails can mistakenly end up in your spam/junk folder; it may help to add restaurant_com@emailrestaurant.comto your address book. You can also email info@restaurant.com and have us check to make sure you are still on the list, be sure to include your email address.

If you have opted-in to receive promotional emails you may opt out of these promotional emails at any time by updating your email preferences in “My Account” or by sending an email with their request to info@restaurant.com.

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Customer Service Correspondence
If you send us correspondence, including emails and faxes, we may retain such information in the records of your account. We may also retain customer service correspondence and other correspondence from Restaurant.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Terms of Use Agreement. We may, over time, delete these records, if permitted by law.

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Restaurant.com may also release personal information to appropriate governmental authorities under the following circumstances:

• Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings; or
• Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of.

As with any other business, it is possible that Restaurant.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Restaurant.com, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described herein.

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Security
The Restaurant.com team takes security seriously and takes numerous precautions to protect our customer’s personal information. When our users submit sensitive information via the Website (e.g. [credit card information]), such information is protected both on- and offline. [We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that our visitors' information is safe as it is sent over the internet to our server. SSL works by using a private key to encrypt data that is transferred over the SSL connection].

In addition, all of our users' sensitive information is restricted in our offices. While Restaurant.com employs commercially reasonable security measures to protect our data and seeks to partner with companies, which do the same, we cannot absolutely guarantee the security of any data transmission over the internet or any wireless network. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure, and we therefore are not responsible for any breach of security or for any actions of any third parties that may receive any such information.

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Corporate Address
Restaurant.com
1500 West Shure Drive, Suite 200
Arlington Heights, Illinois 60004

Phone
(800) 979-8985 Toll-free

For Customers
Customer Service Inquiries | info@restaurant.com

For Restaurant Owners
Restaurant Owner Inquiries from Current Partners | partnersupport@restaurant.com 
Restaurant Owner Inquiries from Prospective Partners | partnerjoin@restaurant.com

To Contact the Corporate Office
Corporate Business Inquiries | corporate@restaurant.com
Marketing and Advertising Opportunities | marketing@restaurant.com
Press and Media Requests | pr@restaurant.com
Career Opportunities | jobs@restaurant.com

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