Copperlocks Grill

February 23, 2025

I had never heard of Copperlocks before but decided to give it a try. I ordered two burgers and, while waiting in my car, I noticed through the window that the cook was handling the food without gloves. He slapped the patties onto the buns, wiped his hands on his apron, pressed the buns together, wiped his hands again, placed the assembled burgers into the bag, then wiped his hands on a wet towel sitting on top of chopped lettuce—before wiping his hands once more on his visibly dirty apron. All of this was done casually while he chatted and laughed with a female worker. When she brought the food to the drive-thru window, I refused it and politely requested a refund. I explained my concern about the lack of gloves, to which she responded that they never wear gloves—that’s just their procedure. She then became defensive, refused to issue a refund, and told me to speak with the owner the next day if I wanted my money back. I never returned and never will. That place is unsanitary, and the service was terrible. I will be sharing this experience on my company’s social media and informing all my friends and business partners. As a member of the Corona Chamber, Rotary Club, and Elk’s Lodge, I will make sure they hear about this unacceptable food handling and poor customer service.